Skip to main content
How can we help you?
< All topics
Print

Our service hours / contact options.

Published
Updated

In this article, you will learn how and when you can reach somnio’s support team and which contact options are available to you.

If you have questions about the somnio app – both regarding content and technical issues – our support team will be happy to help you. You can reach us in different ways, depending on what works best for you.

What we can support you with

  • Technical questions (e.g. loading issues, difficulties with modules, connection problems with trackers)
  • Content support (explanations of features, graphics, and evaluations such as sleep journal or sleep window)
  • Tips for applying the training, so that you can integrate it well into your daily routine

How to reach us:
The easiest way to reach us is by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.

If you prefer to speak personally, you can reach us by phone Monday to Friday between 10:00 and 14:00 on 0341 978 528 48. Telephone support is not available on public holidays.

Book a personal conversation:
In addition, you have the option of booking a targeted free 15-minute conversation with our team. These conversations are suitable both for support issues (for example technical questions or uncertainty about using the app) and for feedback conversations in which you would like to share feedback or suggestions about somnio. The conversations take place at a prearranged time – we will then contact you.

This means you can decide for yourself whether you would prefer to contact us in writing, by phone, or in a scheduled conversation – we are happy to be there for you.