How can we help you?

Access, Registration, Login

  • How can I extend my license for somnio?
  • Access, License

    • How can I get access to somnio when I have subsidy insurance?
  • Login

    • How can I log in to somnio after registration?
    • I cannot log in to my existing somnio account.
    • I forgot my password for somnio.
  • Register, Sign Up

    • What is a passkey?
    • Registration and activation code: How to get started with somnio!
    • Where can I register for somnio?
    • What can I do if I have not received an activation link for somnio by email?
    • What is the virtual waiting room?
    • Use passkeys across devices – here is how!
    • How do I set up a passkey – Apple iPhone / iPad / Mac?
    • How do I set up a passkey – Android?
    • How do I set up a passkey – Windows?
  • License validity and extension

    • What does extending your license for somnio enable you to do?
    • How long is my somnio license valid?
    • Where can I check the validity of my license in somnio?
    • What happens after my license expires?

Content, Structure

  • Sleep Journal, Sleep Window, Sleep Rhythm

    • Why can’t I save an entry in the sleep journal?
    • What does the field ‘How long were you awake in between’ mean in my morning log?
    • What is the difference between performance, energy, and mood in my evening log?
    • How are sleep quality and sleep efficiency defined in the program?
    • What are possible signs of too little deep sleep?
    • What is the purpose of the sleep window?
    • How can I adjust my sleep window individually to fit my daily routine?
    • How can I extend or shorten my sleep window?
    • What should I keep in mind when using bedtime restriction?
    • How can I motivate myself to stick with bedtime restriction?
  • Therapeutic Assistance

    • articles in progress
  • Medical Report, Sleep Journal

    • How can I share my medical report with my health care professional or psychotherapist?
    • Where can I record taking medication or my own observations in the sleep journal?
  • Using somnio

    • How much time does using somnio take?
    • Why can’t I open the next module?
    • Why can’t all training modules be unlocked at once?
    • Why don’t I receive a response to my feedback at the end of a module?
    • In which languages is somnio available?
    • Which settings can I change in my somnio profile?
    • I need to pause the training for personal reasons, e.g. vacation or illness

Sleep in Special Circumstances

  • Comorbidities and somnio

    • somnio and obstructive sleep apnea (OSA)
    • somnio and the occurrence of symptoms of OSA and insomnia (COMISA)
    • somnio and bipolar disorder or epilepsy?
    • somnio and depression
    • somnio and chronic pain
  • Special Life Circumstances

    • somnio during pregnancy
    • somnio with newborns or small children
    • somnio during menopause
    • somnio and shift work
    • somnio and daylight saving time change

In case of emergency

  • Who can I contact in an emergency?
  • I have symptoms that go beyond sleep problems

Technical Questions

  • Automatic Notifications

    • Which notifications will I receive from somnio?
    • How do I turn notifications on or off?
  • Devices, Operating Systems, Time Zones

    • Notes for Apple devices
    • Notes for Android devices
    • How does the app behave when changing time zones?
  • Personal Data

    • How can I download my personal training data?
    • What happens to my data after my license expires?
  • Module Flow, Images, Sound

    • The app, the modules, or the journal do not play without interruptions
    • The graphics / animations are not displayed correctly
    • How can error reports be retrieved?
  • Deleting the Account

    • How can I erase my account with somnio?

Healthcare Professionals

  • articles in progress

Patients

  • articles in progress

About somnio

  • Cognitive Behavioral Therapy for Insomnia

    • CBT-I as a treatment method.
    • Why is the topic of relaxation so important in CBT-I?
  • What is somnio?

    • What is somnio?
    • What can I expect from somnio?
    • Who is somnio suitable for?
    • What can somnio help me with?
    • Has the efficacy of somnio been scientifically proven? – for patients

Getting Support

  • Our service hours / contact options.