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Access, Registration, Login
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- What is a passkey?
- Registration and activation code: How to get started with somnio!
- Where can I register for somnio?
- What can I do if I have not received an activation link for somnio by email?
- What is the virtual waiting room?
- Use passkeys across devices – here is how!
- How do I set up a passkey – Apple iPhone / iPad / Mac?
- How do I set up a passkey – Android?
- How do I set up a passkey – Windows?
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Content, Structure
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- Why can’t I save an entry in the sleep journal?
- What does the field ‘How long were you awake in between’ mean in my morning log?
- What is the difference between performance, energy, and mood in my evening log?
- How are sleep quality and sleep efficiency defined in the program?
- What are possible signs of too little deep sleep?
- What is the purpose of the sleep window?
- How can I adjust my sleep window individually to fit my daily routine?
- How can I extend or shorten my sleep window?
- What should I keep in mind when using bedtime restriction?
- How can I motivate myself to stick with bedtime restriction?
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- How much time does using somnio take?
- Why can’t I open the next module?
- Why can’t all training modules be unlocked at once?
- Why don’t I receive a response to my feedback at the end of a module?
- In which languages is somnio available?
- Which settings can I change in my somnio profile?
- I need to pause the training for personal reasons, e.g. vacation or illness
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Sleep in Special Circumstances
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In case of emergency
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Technical Questions
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Healthcare Professionals
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Patients
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About somnio
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Getting Support
As a rule, the subsidy and medical assistance cover the costs of somnio in Germany.
First, ask whether medical assistance would cover the costs. Forward the cost estimate from somnio together with your prescription or diagnosis letter to your medical assistance provider.
Once somnio has been approved, you can purchase the license code on our website via our payment partner payrexx. The license is valid for 90 days and costs €224.99. After purchasing the license, you will receive a 16-digit activation code from us by email, which you can redeem at https://app.somn.io/session/registration or in the somnio mobile app. You can then begin your sleep training.
You will also receive a purchase confirmation immediately after payment, which you can submit to your health insurance provider for a refund.
If you have not received an activation code after 3 business days, please contact our support team at support@somn.io. We will respond to your request within 24 hours.