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Access, Registration, Login
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- What is a passkey?
- Registration and activation code: How to get started with somnio!
- Where can I register for somnio?
- What can I do if I have not received an activation link for somnio by email?
- What is the virtual waiting room?
- Use passkeys across devices – here is how!
- How do I set up a passkey – Apple iPhone / iPad / Mac?
- How do I set up a passkey – Android?
- How do I set up a passkey – Windows?
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Content, Structure
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- Why can’t I save an entry in the sleep journal?
- What does the field ‘How long were you awake in between’ mean in my morning log?
- What is the difference between performance, energy, and mood in my evening log?
- How are sleep quality and sleep efficiency defined in the program?
- What are possible signs of too little deep sleep?
- What is the purpose of the sleep window?
- How can I adjust my sleep window individually to fit my daily routine?
- How can I extend or shorten my sleep window?
- What should I keep in mind when using bedtime restriction?
- How can I motivate myself to stick with bedtime restriction?
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- How much time does using somnio take?
- Why can’t I open the next module?
- Why can’t all training modules be unlocked at once?
- Why don’t I receive a response to my feedback at the end of a module?
- In which languages is somnio available?
- Which settings can I change in my somnio profile?
- I need to pause the training for personal reasons, e.g. vacation or illness
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Sleep in Special Circumstances
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In case of emergency
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Technical Questions
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Healthcare Professionals
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Patients
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About somnio
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Getting Support
In this article, you will learn where you can turn notifications on or off in somnio and which types of reminders are available.
You can decide yourself which notifications you would like to receive from somnio. You can adjust the settings at any time in your profile – both in the app and in the browser version.
Open somnio in the app or in the browser and log in to your account. Then go to the "Profile" menu item. There, you can set whether you
- would like to receive reminders by email
- as well as the newsletter
or not.
In addition, you can also manage push notifications in your profile. These include notifications:
- for missing entries in the morning log,
- for missing entries in the evening log,
- as well as for the next available module.
After you have adjusted your settings, please click "Save profile" so that the changes are applied. You can change your selection again at any time, entirely according to your personal needs.
Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.