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Access, Registration, Login
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- What is a passkey?
- Registration and activation code: How to get started with somnio!
- Where can I register for somnio?
- What can I do if I have not received an activation link for somnio by email?
- What is the virtual waiting room?
- Use passkeys across devices – here is how!
- How do I set up a passkey – Apple iPhone / iPad / Mac?
- How do I set up a passkey – Android?
- How do I set up a passkey – Windows?
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Content, Structure
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- Why can’t I save an entry in the sleep journal?
- What does the field ‘How long were you awake in between’ mean in my morning log?
- What is the difference between performance, energy, and mood in my evening log?
- How are sleep quality and sleep efficiency defined in the program?
- What are possible signs of too little deep sleep?
- What is the purpose of the sleep window?
- How can I adjust my sleep window individually to fit my daily routine?
- How can I extend or shorten my sleep window?
- What should I keep in mind when using bedtime restriction?
- How can I motivate myself to stick with bedtime restriction?
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- How much time does using somnio take?
- Why can’t I open the next module?
- Why can’t all training modules be unlocked at once?
- Why don’t I receive a response to my feedback at the end of a module?
- In which languages is somnio available?
- Which settings can I change in my somnio profile?
- I need to pause the training for personal reasons, e.g. vacation or illness
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Sleep in Special Circumstances
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In case of emergency
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Technical Questions
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Healthcare Professionals
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Patients
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About somnio
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Getting Support
In this article, you will learn where you can view the validity of your somnio license and what happens after the license expires.
You can view the validity of your license at any time directly in your somnio account. To do this, open your profile and go to the "License" menu item. There you will see your currently active license as well as the time at which it expires.
After your license expires, no further action is required from you. Access to somnio ends automatically. Your user data will then be permanently deleted after 30 days. You can also find more information about this in the article "What happens after my license expires?".
If you would like to continue your sleep training, it is possible to extend the license. You can find more information about the extension in the article "How can you extend your license for somnio?".
Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.