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I cannot log in to my existing somnio account.

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In this article, you will learn what you can do if you cannot log in to your existing somnio account.

If you are having trouble logging in, please first check whether you are completing the login correctly.

To do this, open the login page at https://somn.io/session/login if you want to use somnio in an internet browser. Alternatively, you can open the somnio app on your smartphone or tablet. In both cases, select the option "Log in". Please do not click on "Register" if you already have an account, and click only once to avoid loading issues.

There are two options available for logging in. You can either log in using the email address you used to register for somnio and your personal password. Alternatively, you can log in using a passkey if you have already set one up. The passkey allows you to log in securely without a password, for example via fingerprint, facial recognition, or device PIN.

If your details are correct, you will automatically be redirected to your somnio account and can continue your digital sleep training as usual.

Forgot password?
If you have forgotten your password and have not set up a passkey, please use the "I forgot my password" function on the login page. Enter the email address you used to register for somnio there. You will then receive an email with a link to reset your password. The link is valid for 24 hours. If you do not receive an email, please also check your spam or junk folder. You can find more information in the article "Have you forgotten your password for somnio?".

Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.