Skip to main content
How can we help you?
< All topics
Print

What happens after my license expires?

Published
Updated

In this article, you will learn what happens after your somnio license expires, how long your data remains stored, and how you can back it up or extend your use.

After your somnio license expires, you can no longer actively use the digital sleep training. However, your data will initially remain stored in your somnio account for another 30 days. Your account, including all associated data, will only be completely erased after this period has expired.

You will receive an email reminder before the erasure. You will receive two notifications – 14 days and 7 days before the scheduled erasure. In these emails, you will also find the option to extend the deletion period by another 30 days if you want to access your data longer.

If you would like to continue your sleep training, you can apply for a license extension through your health insurance provider. If the extension is approved, you will receive a new activation code. You can redeem this in your existing somnio account under the "License" menu item. Your license will then automatically be extended by another 90 days, and you can build on your previous training progress. You can also find further information about extending your license in the article "How can you extend your license for somnio?".

Back up your own data before erasure:
If you want to back up your personal data before erasure, you can download it yourself from your somnio account. For this, we recommend using somnio in the browser version on a laptop or computer.

  • You can download your sleep journal entries as an Excel file under the "Profile" menu item. The download contains all entries from the Morning log and Evening log, including your Personal note.
  • Your user data is also available to download under the "Profile" menu item.
  • You can find your medical report with all training progress under the "Medical report" menu item. There, you can download and save the report as a PDF file.
  • You can download the audio file of the PMR exercise under the "Relaxation" menu item, as long as your license is still active.
  • After completing all modules, a module summary is also available to you. You can find this at the end of the training and download it there as a PDF file.

This allows you to back up relevant content and your personal training data in time before your account is erased.

Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.