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Access, Registration, Login
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- What is a passkey?
- Registration and activation code: How to get started with somnio!
- Where can I register for somnio?
- What can I do if I have not received an activation link for somnio by email?
- What is the virtual waiting room?
- Use passkeys across devices – here is how!
- How do I set up a passkey – Apple iPhone / iPad / Mac?
- How do I set up a passkey – Android?
- How do I set up a passkey – Windows?
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Content, Structure
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- Why can’t I save an entry in the sleep journal?
- What does the field ‘How long were you awake in between’ mean in my morning log?
- What is the difference between performance, energy, and mood in my evening log?
- How are sleep quality and sleep efficiency defined in the program?
- What are possible signs of too little deep sleep?
- What is the purpose of the sleep window?
- How can I adjust my sleep window individually to fit my daily routine?
- How can I extend or shorten my sleep window?
- What should I keep in mind when using bedtime restriction?
- How can I motivate myself to stick with bedtime restriction?
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- Artikel in Arbeit
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- How much time does using somnio take?
- Why can’t I open the next module?
- Why can’t all training modules be unlocked at once?
- Why don’t I receive a response to my feedback at the end of a module?
- In which languages is somnio available?
- Which settings can I change in my somnio profile?
- I need to pause the training for personal reasons, e.g. vacation or illness
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Sleep in Special Circumstances
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In case of emergency
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Technical Questions
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Healthcare Professionals
- Artikel in Arbeit
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Patients
- Artikel in Arbeit
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About somnio
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Getting Support
Why don’t I receive a response to my feedback at the end of a module?
In this article, you will learn what the feedback at the end of a module is used for and why you do not receive a personal response to it.
At the end of a module, you have the option to provide feedback. This feature is intended to tell us how you experienced the respective module and whether it was helpful for you. In addition, you can leave comments or notes there.
The feedback is not answered individually. It is collected and evaluated anonymously in order to continuously develop somnio and improve the content in the long term. As a result, you will not receive a direct response to this feedback.
If you have questions about your digital sleep training, something is unclear, or you would like a personal response, please do not use the feedback feature at the end of the module, but contact our support team directly. This way, we can address your concern specifically and help you further.
Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app.