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The app, the modules, or the journal do not play without interruptions.

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Updated

In this article, you will learn what you can do if the somnio app, individual modules, or the sleep journal do not work smoothly.

If something in somnio does not work as expected, for example if a module does not start, content does not play correctly, or the sleep journal cannot be loaded, the following steps can often help quickly.

Restart: First, restart the app or the browser. If a module does not play properly or cannot be opened, try starting it again. In many cases, this is already enough.

Update by "hard refresh": You can also update the app manually. There is a so-called "hard refresh" for this: In the left menu bar, open the blue-highlighted support field, select "Are you experiencing any technical difficulties?" and then tap "Reload app".

Reinstallation: If the issue persists, you can uninstall and reinstall the somnio app once. To do this, download the app again from the Apple App Store or Google Play Store. Do not worry: Your data and your training progress will be preserved. After reinstalling, you can log in as usual with your email address and your password or passkey.

If this does not solve the problem, please also check the following points:

  • The correct browser: When using the browser: Please use Google Chrome, Firefox, Safari, or Microsoft Edge.
  • Operating system / browser updates: Check whether updates are available for your operating system or browser and install them if necessary. Outdated versions can cause display or playback problems.
  • Internet connection: Is your internet connection stable? If necessary, test another Wi-Fi network or your mobile data.
  • Storage space: Make sure there is enough storage space available on your mobile device (at least 500 MB, preferably 1 GB).

There is also the option to use somnio on another device. If a module or the sleep journal does not work on your current device, try it on another device. Your data is synchronized and is also available to you there.

If you continue to experience difficulties, please contact our support team. For the technical review, the following information would be helpful for us:

  • device (e.g. smartphone, tablet, computer)
  • device model and operating system version (e.g. Android 14)
  • When exactly does the problem occur? (e.g. when opening a module or when clicking on the journal)
  • What exactly happens? (e.g. error message, white screen)
  • If possible: screenshot of the problem

Any questions?
If you have questions about the somnio app – both regarding content and technical issues – you can contact our support team at any time. You can reach us by email at support@somn.io or directly via the support feature in the app. We respond within 24 hours, seven days a week.